These Terms and Conditions apply to orders made in person, by email, Whatsapp or over the telephone.  When hiring from Teacups and Pearls you are accepting these Terms and Conditions. These Terms and Conditions may be subject to change from time to time without prior notice.  

Our Collection

Teacups and Pearls will ensure that all hire items are in good vintage condition with no chips or cracks.  However, due to the age and fragile nature of our crockery, patterns and gilt can be expected to show signs of wear.  Due to the eclectic and mismatched nature of vintage we cannot guarantee that you will receive any one particular pattern or print within your chosen colour scheme.

Period of Hire

The normal hire period for crockery and accessories from Teacups and Pearls is 1 day or per event use.  Any extension to the hire period must be agreed at least 48 hours in advance with Teacups and Pearls and specified in a new rental agreement. Extra charges may apply.  Unauthorised extensions to the rental period will be charged at the current rate plus a daily 150Dhs penalty. The hire period finishes when the goods are collected by Teacups and Pearls at the agreed time.

Booking

Teacups and Pearls will issue the Renter with a booking form detailing the order, all relevant surcharges, and a copy of our Terms and Conditions to sign.  The signed forms can be returned to Teacups and Pearls via email.  Once the booking form, signed copy of T&Cs and full payment have been received, the booking will be confirmed.  Amendments to your order can be made up to 48 hours before the delivery date.  Please note this is dependent on stock levels at the time.

Damages Deposit

A refundable damage deposit of 50% of the total hire amount or 500dhs (whichever is greater) will also be charged to cover any loss or damage (items broken, chipped, cracked).  The damage deposit is payable at the same time as the final balance. The damage deposit will be returned once all items have been checked by Teacups and Pearls for loss or damage. The Renter will be informed within a maximum of 48 hours if there is any damage, missing or substituted items. Loss and /or damage to the hire items will be charged as per the Replacement Price List and deducted accordingly from the damage deposit. A copy of the Replacement Pricelist is available at your request.

Condition of Goods

All hire items will arrive with an Inventory List. When hire items are delivered to the Renter, the Renter is responsible for inspecting the goods, checking against the inventory, and signing a delivery note to indicate there are no discrepancies or damage. In the event of any shortage or damage, the Renter shall note this on the delivery note at the time of collection or delivery. If the Renter fails to do this, the goods will be deemed to have been collected /delivered in a clean and undamaged condition. If there is no one available to check the items, again the items will be deemed to have been collected/delivered in a clean and undamaged condition. Unfortunately, no discrepancies or faults will be accepted unless notified within 24 hours of delivery. The Renter is responsible for the safe keeping of all hire items and packaging from the time they are delivered, until all hire items are collected. We ask the Renter not to wash or clean any of the items after use unless absolutely necessary; cleaning costs are incorporated into the hire fees.

Cleaning, Care and Packing of China

All goods supplied by Teacups and Pearls are clean and ready to use. Our hire charges include washing up, however, we request that all items of food are removed from plates by gently wiping clean with a cloth. Should the Renter need to clean any hire items during the hire period please be aware that vintage crockery is much more fragile than commercial catering crockery. Items must be hand washed, using a mild washing up liquid and soft cloth. Hire items must not be put in the oven, dishwasher or microwave. It is the Renters responsibility to inform caterers / venue of this to ensure minimal breakages. All hire items will be carefully packed to eliminate risk of breakages which each box clearly labelled. Packaging materials must be retained. Before repacking for collection, all food remnants must be gently brushed from the china and all liquids poured away from teapots, jugs and cups. Please take extra care when handling, stacking and repacking the crockery. All hire items should be repacked for collection in the same way they were delivered, placed back into the provided boxes and ready for collection at the time, date and venue agreed. If Teacups and Pearls feels the crockery is not safe for transit and has to re-pack the crockery, this will incur additional charges. This will be charged at 10% of the total cost of hire. Please make sure packing materials are placed between items as necessary. All packaging boxes must be returned to us – any missing boxes will be charged at full replacement cost.

Loss or Damage

A Replacement Price List will be supplied at the time of booking. The Renter is responsible for any loss or damage to the hire items until they have been checked back in by a member of our team. Any known loss or damage should be reported at the point of return. If there is any loss or damage upon return of your order, each item will be deducted from the damage deposit according to the replacement price list. Crockery and glassware returned chipped will be charged as damaged. We will inform the Renter within 48 hours of return of any loss or damage charges that might be applicable. The refundable damage deposit will be returned 7 days after the event less any damage costs. If the loss or damage to hire items exceeds the damage deposit, the Renter will be invoiced for any extra costs. Payment of the additional invoice will be required within 5 working days. We kindly ask the Renter to ask caterers / venue, that if they break an item(s) of china that they keep the broken item(s) so that Teacups and Pearls can identify what is missing from the inventory.

Cancellation

If you need to cancel your order and it is 30 days in advance, you will be offered a full refund.  For cancellations between 8 to 29 days, you will be given a 50% refund of your total order amount.  For cancellations within 7 days of your event, there will be no refund offered.  If you wish to reschedule a booking, please contact us as soon as possible and we will try to accommodate your request based on our availability.  Please email ……

Disclaimer

Teacups and Pearls accepts no responsibility for any injury or damage to any persons caused by items hired and we will accept no liability arising from any event involving or concerning hired items. Items are hired solely under the Renter’s responsibility. The Renter is responsible for the safe keeping and protection of all items and packaging on hire as from the time of delivery until the items are collected by us. It is advisable to take out suitable insurance during the hire period. We reserve the right to change these Terms and Conditions at any time.